FAQs

How can I pay for my items?
We accept all major credit cards, Visa, Apple Pay, Shopify Pay and Paypal.

Do we offer free shipping in Australia?
Yes, FREE shipping across Australia. 

How long will it take for my item(s) to arrive?
Our orders are typically processed within 48 hours. 
After an order has been processed, please allow: 
Standard shipping within Australia: 3 - 10 business days
Outside Australia: 14 - 21 business days

Can I track my order?
Yes, you will receive a tracking number for your order as soon as it is ready for shipping. 
 
My item is incorrect or faulty. What should I do?
In the unlikely circumstance there is an issue with your order please contact us at: orders@sacredofficial.com
 
Am I able to cancel, return or exchange my product?
Yes, you can return or exchange un-worn items within 30 days of purchase for a full refund.
Your item must be in its original packaging, unworn and in the same condition that you received it.
  
What care instructions are recommended?
Machine wash cold with similar colours. No bleach. No fabric softener. No tumble dry. 
No dry clean. Dry flat in shade. No wring. No soak or rub. Cool iron on reverse.
 
Are we plastic-free?
We are driven by an urge to fight for our planet! Yes, everything from tagging to packaging is 100% plastic-free.
 
Are we Earth & vegan friendly?
Yes, we are both Earth & vegan friendly! 
 
Interested in being a stockist or require more information?
We are always interested in expanding our mission to give back to our beautiful planet and its people.
Please reach out to us by email at: contact@sacredofficial.com